Help Center
General Question
Technical Ask
General Question
How do I contact customer support?
For assistance, you can reach our customer support team through email or the live chat feature available on our website.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. Details can be found in the payment section during the checkout process.
Can I upgrade or downgrade my hosting plan?
Yes, you can upgrade or downgrade your hosting plan at any time. Simply log in to your account, navigate to the plan options, and choose the one that best fits your current needs.
What security measures are in place to protect my website?
We employ industry-leading security protocols, including SSL certificates, firewalls, and regular security audits to safeguard your website. Additionally, we offer advanced security features that can be customized to enhance protection.
How do I migrate my website to your hosting service?
Our migration process is seamless. Upon signing up, you’ll receive detailed instructions, and our support team is available to assist you at every step. We also offer migration services for a hassle-free transition.
Are there any hidden fees in your hosting plans?
No, we believe in transparency. Our hosting plans clearly outline all associated costs. There are no hidden fees, and you will only be billed for the services you have selected.
Do you provide a money-back guarantee?
Yes, we offer a 14-day money-back guarantee. If you are not satisfied with our services within the specified period, you can request a full refund, no questions asked.
Technical Ask
What technical specifications do your servers support?
Our servers are equipped with cutting-edge hardware, supporting a range of technical specifications. Details on specific server configurations can be found in the technical documentation or by contacting our technical support team.
Can I install custom software on my hosting server?
Yes, you have the flexibility to install custom software on your hosting server, ensuring it aligns with your specific requirements. Our technical support team can guide you through the process if needed.
Is there a limit on bandwidth usage for my hosting plan?
Each hosting plan comes with a specified bandwidth allocation. You can find details on your plan’s bandwidth limits in the plan documentation. If you anticipate exceeding these limits, our technical support team can assist in exploring suitable options.
What security measures are in place to protect against DDoS attacks?
Our infrastructure is fortified with robust DDoS protection measures. These include traffic filtering, rate limiting, and other advanced techniques to mitigate and prevent potential DDoS attacks on your website.
How can I access and manage my server remotely?
Remote server access can be managed through the provided control panel or via SSH, depending on your hosting plan. Detailed instructions are available in our technical documentation, and our support team is ready to assist with any queries.
Do you offer server monitoring services?
Yes, we provide server monitoring services to ensure optimal performance and identify any potential issues proactively. Our monitoring tools offer insights into server health, resource usage, and more.
Can I configure a custom domain with my hosting plan?
Absolutely. You can configure a custom domain with your hosting plan. Our technical support team can guide you through the domain setup process and assist with any DNS configurations needed for seamless integration.
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